Terms & Conditions
Our "No Mess" guarantee means that if you are unhappy with your purchase for any reason, you can return it to us in its original condition within 7 days of the date you received the item, unworn and unmarked, and we will issue a full refund for the price you paid for the item.
Please follow the steps below to enable us to process your refund efficiently:
Please send us a note detailing the reason for return. This note MUST include your name, address, contact numbers and email address, date received, design / size / colour of the garment, and any order reference numbers on your delivery note.
In the case of a faulty product, please provide a full description of the fault.
Wrap the item securely in its original packaging.
Send the package to the address below:
Please email richard@toonstar.co.uk for Returns Dept
We will notify you via e-mail when we have processed your return. This may take up to three weeks.
For your protection we recommend that you use a recorded-delivery service.
For queries please contact richard@toonstar.co.uk
Discount Vouchers & Codes
Whenever Toonstar, offers a voucher or discount code, the customer can only use one code per transaction. Due to the number of orders we process, we are not able to pool orders (ie allow a customer to call us with 10 voucher codes to save on p&p).
Every order placed on Toonstar with a discount requires a discount code - should an order for any reason go through our system without a code, Toonstar will refund all monies to the customer and not process the order until a valid code can be produced.
If a customer places an order and forgets to add a discount code and pays the full retail price, we will look at the transaction on a case by case basis - assuming the prior proof of purchase of a discount code can be provided, we will endeavour to refund the difference.
Toonstar agree to allowing one coupon code per transaction. This information is stated during the order process and we accept no offers.
Cooling-off Period
At Toonstar we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our "No Mess" guarantee if, for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item.
By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This applies to all of our products. To cancel your purchase under this cooling-off period, please fill out a note, as detailed above, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is:
Please email richard@toonstar.co.uk for Returns Dept
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge -- we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
Other Statutory Rights. For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4